Privacy policy
DENOTEC (“DENOTEC”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Email address
- Telephone number
- Company name and job title
- Billing and business information
- Information provided when submitting an enquiry or requesting a quotation
- Any other information you choose to provide when communicating with us
We may also automatically collect certain technical information when you use our website, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and interactions with our website
- Referring website or source
- Date and time of visits
2. How We Use Your Information
We may use personal information to:
- Respond to enquiries and requests
- Provide quotations and deliver our services
- Communicate with customers and prospective customers
- Manage business relationships
- Process payments and maintain business records
- Improve our website, products, and services
- Maintain the security and functionality of our systems
- Comply with applicable legal and regulatory requirements
- Send relevant marketing communications where permitted and where appropriate consent has been provided
We will only use personal information for purposes that are reasonably connected to our business activities and your relationship with us.
3. Legal Basis for Processing
Where applicable, we process personal information on one or more of the following grounds:
- Consent — where you have given us permission to process your information for a specific purpose.
- Contractual necessity — where processing is necessary to provide services or fulfil an agreement with you.
- Legitimate interests — where processing is necessary for legitimate business purposes and does not override your rights and interests.
- Legal obligations — where processing is required to comply with applicable laws or regulations.
Where we rely on consent, you may withdraw that consent at any time.
4. Cookies and Analytics
Our website may use cookies and similar technologies to provide essential functionality, understand how visitors use our website, and improve our services.
Cookies may be used for purposes such as:
- Maintaining website functionality
- Remembering preferences
- Measuring website traffic and usage
- Understanding how users interact with our website
- Supporting marketing activities, where applicable
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
Where third-party analytics or similar services are used, those providers may process information in accordance with their own privacy policies.
5. Sharing Information
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary to operate our business or provide our services. These may include:
- Hosting and cloud service providers
- Website and software service providers
- Payment processors
- Accounting and professional service providers
- Communication and email service providers
- Analytics providers
- Other suppliers or contractors working on our behalf
We require service providers that process personal information on our behalf to handle that information appropriately and in accordance with applicable requirements.
We may also disclose information where required by law, legal process, or to protect the rights, property, or safety of DENOTEC, our customers, or others.
6. International Data Transfers
Some of our service providers may process information using systems or infrastructure located in different countries.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that the information continues to receive appropriate protection.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
9. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain uses of your information
- Request a copy of your information in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with an appropriate data protection authority
To exercise any applicable rights, please contact us using the details provided below.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
11. Children’s Privacy
Our services and website are not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
The latest version will always be made available on our website, with the date of the latest update shown at the beginning of the policy.
13. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise an applicable privacy right, please contact:
DENOTEC
Email: contact@denotec.co.uk
Website: www.denotec.co.uk
By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.